Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management, policy enforcement, thereby reducing costs. Service asset and configuration management it process wiki. An allinone hardware and software asset management, license compliance, and software license optimization solution, flexnet manager offers businesses. Configuration management processes are closely integrated with incident management, problem management, change management, and release management. Configuration control ensuring that no cis are added or modified without the required. The asset intelligence reports are located in the configuration manager console, in the monitoring workspace, in the asset intelligence folder under the reporting node. Configuration management cm is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. Integration includes all hardware, device and software information so functions for desktop management, server management and software asset management are immediately covered without needing configuration work. Service asset and configuration management overview 8 installing sacm products 10 sacm prerequisites 11 sacm 9. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration. Introduction to service asset and configuration management. In the software library workspace, expand application management.
With ams asset management software, you can streamline your commissioning efforts, make decisions based on realtime predictive intelligence, and improve the maintenance, availability, and performance of key production assets. Software library software updates all software updates. Asset and configuration item ci management refers to creating assets, setting appropriate states and substates, synchronizing assets and cis, managing consumables, and retiring assets. You can think of configuration management like an always uptodate inventory for your technology assets. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information.
In addition, many itsm tools integrate with tools specific to it asset management itam andor software asset management sam that can provide additional functionality specific to asset management. An information technology it asset manager is responsible for taking a detailed inventory of hisher organizations software and hardware assets. Ensure smoothrunning it processes identify, manage, and verify your infrastructure and become an. List of top change and configuration management software 2020. Asset and configuration management software fnt software. The easyvista it asset management software and cmdb configuration management database is the definitive trusted source for all it information. In addition, many itsm tools integrate with tools specific to it asset management itam and or software asset management sam that can provide additional functionality specific to asset management. The configuration items can be grouped and managed together. Data collection software makes it easier for it teams to do configuration management. Service asset and configuration management process owner. Hpe service asset and configuration management sacm. Provides the information that is displayed in the assets and compliance workspace, in the inventoried software node, under the asset intelligence node.
These practices may overlap, but they arent the same. The role of cmdb in effective it asset management comparesoft. Asset intelligence introduction configuration manager. You can create hardware, software license, consumable, license, software entitlement, and facility assets. Apr 27, 2020 service asset and configuration management mainly deals with the management of the tools, configuration items, releases and versions of the systems or software in an it service provider. Data center asset management software sunbird dcim. Action1 is a cloudbased endpoint security management platform for software deployment, patch management, it asset inventory and endpoint configuration management. Blog dont confuse it asset management and configuration. Two itsm practices, asset management and configuration management, guide you towards successful component management. What is configuration management and how does it work.
The configuration management process maps out the effect that each configuration. The kace sma automates asset management from deployment to retirement through a single configuration management database cmdb, including asset data audits, tracking, compliance and reconciliation. Reduce device commissioning time by 80% ams device manager. The reports provide information about hardware, license management, and software. Much of this data is also important and useful in supporting the itam function, however, most configuration. Itil asset and configuration management bmc software. Go to one of the following places in the configuration manager console. Configuration management cm is an information technology infrastructure library itil. Good leaders in the tech space will want to know what it takes to implement it. Configuration management is one of the operational processes identified in the it infrastructure library service management framework, although an enterprise need not adopt the itil framework to perform configuration management.
Asset management referees to the process of acquiring, managing, deploying and disposing of assets in an efficient manner. The list of the most popular software configuration management tools top scm tools in 2020 in software engineering software configuration management is the task of tracking and controlling changes in the software part of the larger disciplinary field of configuration management. It asset management software reduces the cost and complexity of managing it tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the it department. Cmdb is a component of asset and configuration management. Asset management, configuration management, and service. It asset manager job description, duties, and responsibilities. Configuration items vary in complexity, size, and type and can range from an entire service to a single software module.
Configuration management software is designed to automate the deployment of applications in the data center and in the cloud. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. Asset management and configuration management are in fact two separate concepts that should not be interchangeable although they are complementary. You can identify, manage, and verify your entire infrastructure, including all ci interrelationships, via a. According to the information technology infrastructure library itil, sam is defined as all of the infrastructure and processes. Service asset configuration management software easyvista. With easyvistas service asset and configuration management software, you are provided with lifecycle management, version management, reconciliation, flexible software detection rules, monitoring during migrations, and multilevel tracking software. This article lists the top 10 free and open source tools that can help you carry out configuration management with ease.
The defense group of leidos has an open position for a software service asset and configuration manager lead in colorado springs, co. This includes specifying the attributes describing ci types and their subcomponents, as well as determining their interrelationships. Before we jump into asset management configuration management, lets talk about the differences. In addition to detailed hardware discovery and software. Do you understand the current and historical configuration of your assets. In essence, every single aspect of a service is considered a service asset. Lets start with configuration management, as that has a smaller scope. An important element of managing your it services is to understand the components that make up those services. It departments manage a wide variety of assets both in the physical and software spectrum, but there are plenty of other kinds of assets a company might need. Its about managing it assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning. Our configuration management database tools define the relationship between assets in order to represent any it service.
Service asset and configuration management overview. Hence service assets and configuration management sacm deals with maintaining uptodate and verified database of all assets and cis which are also made available to other service management processes. Todays complex it infrastructures require proper configuration management with relevant information that allows organizations to control valuable assets, helps financial planning, makes software changes visible, reduces the use of unauthorized software. Configuration management cm comprises the detailed description and updating of information related to an enterprise s software and hardware. Itil configuration management the terms assets and configuration items are often confused with one another. The major difference between cmdb and asset management is that cmdb contains assets as configuration items cis, whereas, assets, by themselves, are standalone items that have intrinsic financial value to an organization. What configuration management is and where it originated from.
The asset data collected can then be used as a starting point for fullservice asset configuration management. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration item. Asset management, configuration management, and service catalog. Configuration management adds a relationship dynamic, such that you can associate each item with other items in the inventory. Software manager service asset and configuration manager in. With smart sacm you can, improve ticket resolution times by providing uptodate asset. Capabilities include people, organization, management and their knowledge and wisdom. May 21, 2018 a configuration item is an asset, service component or any other item which is or will be under the control of configuration management. Smart asset discovery agent automatically populates the cmdb as well as the relationships between configuration items cis. Configuration management database cmdb, asset management. Configuration manager console configuration manager. Compare the best it asset management software currently available using the table below. This is the time when you track its configuration details, the software installed on it, and other.
Identification numbers like bar codes and type, like software, hardware and documentation are also ownership attributes. Flexnet manager helps enterprises manage and take control of their hardware and software assets. Software asset management works with servicenow discovery to enable you to create an accurate, up to date, single system of record for it infrastructure, both on premises and in public clouds. Why its wrong to compare cmdb and asset management. Shawn hall, software class owner, it service management office. Smart service desk configuration management goes beyond conventional asset management, by keeping technical information on cis baseline, cis statuses, ownership and location details. Sep 12, 2019 configuration management is an increasingly important foundation for a successful tech platform. Service asset and configuration management tutorial. Track assets with it asset management and the cmdb.
It asset management is often confused with configuration management, but the two are completely different concepts. Configuration management is referred to as service asset and configuration management in itil v3. The top 3 free and open source it asset management software. Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise information technology it services. Configuration management is focused on managing asset information that can be managed and controlled. Introduction to itil service asset and configuration. This lesson expands on how the process of service asset and configuration management. The easyvista service asset and configuration management cmdb software is the definitive trusted source for all it information. The configuration management system cms is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data. Itil asset management may provide a rough schedule and budget over an it asset s lifecycle. When the task runs, configuration manager gathers a count for all inventoried software titles at the primary site. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2.
For more information about reports in configuration manager, see reporting. It emphasizes the importance of configuration control in managing software production. Service asset and configuration management roles and. Understanding inventory, configuration and it asset. There are different types of cis, including, hardware, software, documentation, and even staff and vendors, to mention a. A configuration item is an asset, service component or any other item which is or will be under the control of configuration management. Service asset and configuration management it service. Configuration management software, like microsoft system center configuration manager, gathers inventory and usage information about hardware and software to support it management.
Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management. Configure asset intelligence configuration manager. Configuration identification defining and maintaining the underlying structure of the configuration management database cmdb, so that it is able to hold all information on cis. Welcome to lesson 3 of the itil intermediate rcv tutorial, which is a part of itil intermediate rcv foundation certification course. It can do this automatically, with limited additional management. Software configuration management encompasses the disciplines and techniques of initiating, evaluating, and controlling change to software products during and after the development process. The entities, termed as configuration items cis can be hardware, the installed software applications, documents, business services and also the people that are. A configuration item ci is an it asset or a combination of it assets that may depend on andor have.
Service assets and configuration management tutorialspoint. Configuration manager is the process owner of this process. Do you have a complete inventory of assets and understand who is responsible for their control. Configuration management and the it asset life cycle.
Supporting the control objectives and requirements of the business and customer is one of the goals of the service asset and configuration management process. Has the overall accountability for ensuring the suitability of the service asset and configuration management process to the. Software asset management sam is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration. A configuration item, on the other hand, is subject to change control, which is baselinedand thats not true for every asset.